Improving Customer Experience with In-store Mobility Technology: Converging Physical and Digital Selling into a Seamless, Cohesive Experience

  • Source: hybris AG
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A superior user experience is created when the digital and physical worlds are connected. This paper describes how a comprehensive mobile point-of-sale (POS) system can serve as the glue that holds together all of the different tangible and digital channels used today by retailers—but within the walls of a physical shopping location. A well-conceived in-store mobility strategy can take advantage of the personalization features of online digital channels, scan and research features of mobile channels, special discounts offered on social channels, and instantly accessible inventory of physical storefronts.

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Customer Bill of Rights eBook

Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

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Combating Showrooming: How Retailers Can Use Mobile to Enhance the Shopper Experience

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  • Source: SAP
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