Improving Customer Relationships: An Integrated Approach

  • Source: The Economist
  • Written By:
  • Published:
  • (Originally Published On:) )
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

Featured Software Research:

SWOT Assessment: SugarCRM

  • Source: Ovum
  • Written By:
  • Published: January 7 2015
The latest release of SugarCRM’s flagship product provides new tools to build customer relationships. Read an in-depth analysis of SugarCRM’s aiming to help companies execute their customer-facing initiatives. Read More

Wholesale Banking: Challenges in Automating Commercial Credit Risk Management

  • Source: IBM
  • Written By:
  • Published:
The challenges associated with commercial credit are complicated, but through automation, commercial credit risk management can be made straightforward and more efficient. IBM’s Business Analytics for commercial banking can help improve commercial lending operations, and, along with strong risk management practices and modernized operations, can create best practices for implementation and enhance overall operational effectiveness.

It’s essential that an automated system is transparent,... Read More

You may also be interested in these related documents:

Best Practices for Improving Performance in Your Contact Center

In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy

  • Source: SAP
  • Written By:
  • Published:
In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to various market segments. Learn how to optimize territory alignment with the right set of tools, and overcome sales process obstacles. Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market

  • Source: The Economist
  • Written By:
  • Published:
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers. Read More
 
comments powered by Disqus