Improving Employee Engagement to Drive Business Performance

Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platform, are reaping the rewards in terms of improved business performance and ultimately increasing their shareholder value.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Talent Is Here to Stay: Best Practices for Employee Engagement

Unlimited gourmet food, lunchtime massages, and an onsite gym may be nice perks, but they often have little direct effect on employee engagement. Often companies only think of giving employees more tangible objects in an effort to retain top-notch talent. But a majority of the time what employees are looking for isn't an increased salary or more company benefits—they want a sense of community, opportunity to grow in their field, and a culture that inspires them. It's time for companies to think... Read More

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Improving Revenue and Customer Engagement with Social Media Analytics

Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. Read More

Why Employee Performance Management Technology Matters to CEOs

While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO. Read More

Employee Engagement: How Common-Sense Principles Drive Uncommon Business Benefits

Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable zeal—an emotional type of engagement. But for most jobs, it is the rational type of employee engagement that usually matters most. Know what drives rational employee engagement so your organization can achieve high levels of business performance.  Read More
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