Infor ERP SyteLine CRM
Infor CRM for SyteLine is a web-based customer relationship management application that provides sales force automation, marketing, quote, order, and support management. Infor CRM is built specifically for mid-market manufacturers that need to manage the entire customer process from lead origination through order placement and customer service. With tight integrationto SyteLine, CRM provides a connection between front- and back-office. CRM streamlines sales and customer services processes, decreasing the cost of sales and cost to server.
Lombardi offers two products that address BPM challenges: Lombardi Blueprint and Lombardi Teamworks.
Lombardi Teamworks is a full-featured business process management system (BPMS) platform that allows users to design, implement, execute, manage, and improve processes. Teamworks add-ons are available for Microsoft Office and Microsoft SharePoint.
The Teamworks shared model architecture allows users to aggregate all aspects of process design, implementation, and historical performance measures in a single process model. The entire process definition is implemented graphically in the unified development environment.
Lombardi Blueprint is an on-demand, collaborative process documenting tool that enables companies to map processes, identify problems, and prioritize improvement opportunities. Processes documented in Blueprint can be exported to Teamworks for implementation.
Together, Teamworks and Blueprint provide a unified BPM environment that enables:
process discovery, mapping, and alignment to strategic business goals;
collaboration in the definition, execution, and control of processes by business and IT stakeholders;
fine-grained visibility to understand process and team performance; and
flexibility to make changes.
TrackStudio Enterprise is a powerful and highly flexible issue tracking system. Support for hierarchical structures, project-specific customization, and issue-level security allow users to customize nearly every aspect of the system with a few clicks of the mouse. Automatic and highly customizable e-mail notification ensures that all team members are tied into the issue and change tracking process. As change requests are updated, e-mail messages indicating the changes are sent automatically to the appropriate stakeholders.
TrackStudio Enterprise is a highly scalable issue tracking solution. Whatever the size of a development team, wherever they are located, and no matter what platform they use, TrackStudio Enterprise efficiently captures, tracks, and manages any type of change. Java application program interface (API) enables you to integrate our issue tracking system with call-center, front-office and other third-party software. The high performance rates and scalability, support for nearly all servlet containers and database management systems (DBMSs), as well as the affordable price, all contribute to the TrackStudio Enterprise system.