It’s Time to Change the Game

This paper showcases an approach currently in use with the largest, and smallest, game changers across the country to maximize business insight: analytical assessment approach (A3). Learn the three steps defined in A3, as well as uses of the approach across companies of varying sizes and industries. Two cases-in-point are also featured—an American financial services company and a diversified and public manufacturer.

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The Changing Role of the CIO

No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to meet today’s new world... Read More

Is an ERP Cloud Solution on Your Horizon: Five Signs You Are Ready to Make the Move

Globally expanding businesses have new needs and must face the challenges and demands of international markets. This is especially important for midsize companies, which require the ability to rapidly adapt to new markets. As businesses expand to international markets, accounting operations and systems must provide support for complex growth in international transactions. These demands mean changes or even replacements to entry-level based accounting systems, along with constant upgrades as needs... Read More

The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

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Case Study: Emergent Game Technologies

Emergent Game Technologies develops tools and technologies required to build interactive games. Faced with an accounting solution that was causing lost productivity and accounting inaccuracies, the company sought a replacement. Find out how Emergent’s new solution helped it reconcile multiple currencies across multiple subsidiaries, reduce manual data entry and consolidation processes, and streamline revenue management. Read More

Are Retailers Rational Players Stuck in an Irrational Game? Changing the High-stakes Game of Retail Technology

Continuous change in the retail industry is limiting retailers’ ability to plan, forecast, price, and replenish. Thus, many retailers are facing a dilemma: they need new retail technology to adapt their processes and respond more rapidly to changing markets, but they can’t afford the up-front expenditure or lengthy implementation. But advances in new software-as-a-service (SaaS) retail solutions can help. Learn how. Read More

SaaS in Business Intelligence: The Game-changing Technology

Midsize retailers recognize the value of business intelligence (BI), but many feel BI solutions are beyond their reach. Nowhere is this need more keenly felt than in the midsize retail business, where the right decisions can mean all the difference between success and failure. With limited budgets and staff size, there’s little margin for error. So, how should midsize companies approach these issues? Learn more. Read More
 
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