Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend

Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

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How Offshore Drilling Companies Realize ROI on an EAM Software Investment

  • Source: IFS
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Rig owners and operators today have an increased focus on asset integrity management (AIM) and risk management, and are reassessing their investments in enterprise asset management (EAM) software to ensure they have applications in place that are properly implemented and functional, ensure compliance with regulations, and adopt AIM best practices. This white paper discusses the EAM software features that can play a role in software project ROI for drilling contractors as well as specific, discrete... Read More

ERP for Green Supply Chain Management in Manufacturing

  • Source: IFS
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Manufacturers are under pressure to document their impact on the environment. This white paper addresses the various drivers for the green supply chain trend. It also shares considerations for satisfying a customer’s green supply chain initiative or initiating your own. Finally, it discusses the role of enterprise software like enterprise resource planning (ERP) in keeping pace with this industry trend. Read More

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Solving the Brain Drain of the Nuclear Industry

Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More

Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses

  • Source: Oco, Inc
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For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until you introduce new products, upgrade your IT environment, or notice that your inventory is increasing but not your sales. Find out how to build a return on investment (ROI) for your BI applications and projects, so you can leverage your own data before it’s too late. Read More

Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes, and Corporate Objectives

  • Source: SAP
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A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability to achieve that state. But firms are recognizing that automating resource planning and management, including human or talent resources, is crucial to continued success. Learn more about how to improve the management of your talent inventory to improve service-line profitability. Read More
 
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