Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend

Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

Featured Software Research:

Top 5 Ways High Growth Companies Can Get High Employee Engagement

As old perceptions change and new expectations arise for the human resources (HR) function, the way forward is clear: Spend less time on day-to-day administrative tasks and more time on driving employee engagement. Here are five ways that high-growth companies can use an all-in-one human capital management (HCM) platform with an enterprise social network to boost employee engagement for a more committed, happy workforce. Read More

Evaluating Routing Software: 4 Things You Can't Do Without

The path to deciding on a routing software solution has some key considerations. These variables will impact the return on investment (ROI) you get and influence how smoothly you can integrate the software into your enterprise.

This paper outlines four key things to consider that will impact ROI and the effectiveness of your transportation and routing management solution. First, the specific industry knowledge and expertise of your routing software vendor will guide you to a better software decision.

Next to consider is the quality, quantity, and accessibility of training for your new routing software. The training and support offered will have a huge impact on its value to your business.

The adaptability and flexibility of your routing solution are also important factors to ensure that the software aligns with your business, and not that your business bends to the software. These are a few things a software partner needs to be able to explain and provide if it’s crucial to your business:
  • Static routing
  • Dynamic routing
  • Off-day deliveries
  • Variables in your route specifications
To tie all of the key routing solution considerations together, you need a technology platform that runs the way your enterprise does. Consider the technical environment that works best for you—is it software as a service (Saas), is it an on-premise system? Talking to fleet managers and asking your software vendor many questions will put you on the path to the right routing solution. Read More

Enterprise Plans for Mobile Security

  • Source: IHS
  • Written By:
  • Published:
Mobile devices can be essential for information-sharing and networking within enterprises. With them comes the question of security and access management. The approach a company takes to selecting mobile security must look at some key factors, including capabilities for application management and whether the device is employee-owned or company-owned. This report was put together following a survey of IT buying decision-makers at 108 medium and large enterprises. It looks at strategies for setting up effective mobile device security. Read More

You may also be interested in these related documents:

Solving the Brain Drain of the Nuclear Industry

Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More

Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses

  • Source: Oco, Inc
  • Written By:
  • Published:
For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until you introduce new products, upgrade your IT environment, or notice that your inventory is increasing but not your sales. Find out how to build a return on investment (ROI) for your BI applications and projects, so you can leverage your own data before it’s too late. Read More

End-user Performance: Building and Maintaining ROI

  • Source: SAP
  • Written By:
  • Published:
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must have the skills to use it accurately and intelligently. With careful planning and the right process improvement tools, best-in-class businesses are creating performance cycles that establish user acceptance and understanding up front. Shouldn’t your business be one of them? Read More
 
comments powered by Disqus