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Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company

Source: RightNow Technologies
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.


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Go from Analysis to Action on Your Desktop
Source: IBM Business users need a simple but powerful way to navigate through data and find the insights to make timely, critical business decisions. This paper explores how a breakthrough personal analytics tool enables business managers to improve performance within their functional areas. Read More...
11 Criteria for Selecting the Best ERP System Replacement
Source: Epicor An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More...
Selecting an ERP Selection Consultant: Critical Factors for Success
Source: Decision Resources, Inc. Selecting a new ERP system is one of the biggest decisions a company will make, so choosing your selection consultant should be taken just as seriously. The right selection consultant can shorten the selection process and offer you a better chance of finding a system that will be a good match for your company. Read this white paper and know how to select the right one for your company. Read More...


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