Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company

Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

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Big Data, Mobility, and Green IT: Innovations for Manufacturers and Distributors

Your business is in good company if it is considering big data, mobility, and/or green information technology (IT) solutions. Before making an investment decision, however, it should evaluate its options relative to actual business strategies and operating requirements. Only then will it put itself in a position to make a well-informed investment decision. Download this article to learn more. Read More

Thriving in Crisis: How to Effectively Manage a Product Recall through IT

Though product recalls are never desired, they do happen. Your company’s response can make the difference between being the role model and losing market share or even being displaced from the market. In this white paper, PM War Stories, in collaboration with Pronto Software, examines how to effectively manage a product recall to mitigate liabilities, protect your brand and turn the crisis into an opportunity. Read more. Read More

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Top 10 Concerns of Buying a VoIP Business Phone System

As more companies switch to business voice over Internet protocol (VoIP) for their telecommunications, many have learned the hard lessons of working with the wrong technology or vendor. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency, and perfect uptime. Learn the top 10 concerns that should drive your business VoIP vendor selection process. Read More

Sales Force Automation Buyer’s Guide

No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don’t all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you. Read More

10 Principles for Knowledge Management Success

Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how. Read More
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