Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company

Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

4 Reasons Why Your Auditors Will Love Your Move to FinancialForce Accounting

Finance and IT departments are under continual pressure to improve transaction processing and period close efficiency, while simultaneously ensuring that adequate controls and compliance procedures remain in place. Managers are asking their teams to do more with less.

Learn about the benefits of using a financial software platform that provides a wide range of advanced, audit-friendly features. This paper outlines four major benefits of moving to cloud accounting for compliance and auditing procedures.

By using your software platform smartly, you can gain efficiency while ensuring compliance with company policies and financial regulations. When the finance department spends less time supporting the audit process, and less time addressing control issues that may arise in an audit, it can spend more time supporting strategic decision making for the betterment of your business.  Read More

The Complete Guide to Google Apps Security: Building a Comprehensive Google Apps Security Plan

Innovative cloud technologies require new ways of approaching security when it comes to data; traditional systems may be outdated and no longer suffice. Google Apps for Work does provide security within their system, but every company should check for potential protection gaps that may remain. When used in conjunction with other apps, Google Apps for Work gives your business the best protection and fully secures your company’s data. Ensuring your business has the top security measures in place allows people to work with confidence within the cloud, whether workers are onsite or mobile.

This Google Apps for Work protection guide outlines a detailed five-point plan for even greater data security by way of
  • securing core data
  • enhancing email protection
  • extending data recovery
  • locking down document security
  • saving Gmail and Docs for compliance
In this white paper you’ll learn how to customize and configure a variety of Google Apps for Work settings to your company’s specific needs, in a clear step-by-step process. In addition to self-customization, read how your team can further secure core data by using additional solution applications concurrently with Google Apps for Work such as CipherCloud to protect e-mail, Backupify to retain and restore data, Cloudlock for document protection, and Vault to help with compliance issues.  Read More

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10 Principles for Knowledge Management Success

Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how. Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America

By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More
 
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