Lessons From the Long Tail: Delivering on the Semiconductor Digital Engagement Mandate

Semiconductor manufacturers can work more closely with original equipment manufacturers (OEMs) and expand into new markets by using Web 2.0 technologies. Infosys' experts reveal "white spaces" in semiconductor marketing strategies that can be addressed by digital and mobile capabilities. They demonstrate how best practices in information and customer experience embedded in Infosys' Semiconductor Digital Engagement Maturity Model can deliver a competitive advantage.

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The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

Drive More Valuable Customer Experience With Proactive Engagement Across the Life Cycle

Businesses today are struggling with ways to create a personalized, transparent customer experience where all interaction channels work seamlessly together. It can be tricky to seize every revenue opportunity while delivering consistent service anywhere, anytime.

As competitive pressures mount, companies must meet the rising demands of their customers with fewer resources, limited budgets, and older technology that doesn’t really do it all in a do-it-all world. To differentiate your business,... Read More

Beyond Engagement: The Definitive Guide to Employee Surveys and Organizational Performance

  • Source: IBM
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Employee engagement surveys have grown in acceptance in the last 10 years because organizations believe they can leverage employee engagement for higher employee retention, greater customer satisfaction, and improved financial performance.

It’s estimated that three of every four large firms in the United States survey their employees. Worldwide research by IBM reveals that surveys are more common in large organizations: 72 percent of organizations with more than 10,000 employees regularly... Read More

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Shifting Sands: Semiconductor Makers Face New Challenges as Momentum Moves from Developed Economies to Emerging Markets

Across the world consumers are increasingly turning to smartphones, tablets, and notebooks as the market momentum shifts from developed economies for emerging markets. Semiconductor manufacturers need to understand that a critical component of dealing with shifting markets is working closely with a global technology partner that knows the cultural, political, regulatory, and technological aspects of doing business in these regions. Read More

Lessons from ERP Implementation Failures: Hear from the Experts

It’s the software industry’s dirty little secret. Over 65 percent of software implementations fail—wasting untold amounts of time, money, and resources. Learn from a panel of experts how to make sure your company doesn’t suffer these kinds of losses. Of course, making the right ERP selection goes a long way in avoiding major implementation pitfalls. That’s why Lessons from ERP Implementation Failures gives you the right approach to finding an ERP system that meets your company’s special needs. Learn... Read More

Mastering the Long Tail of Demand

The Long Tail—a strategy involving the sale of a large number of exclusive items in small quantities—is growing. Most companies are dealing with a far greater variety of stock keeping units (SKUs) and slow-moving items with lumpy, unpredictable demand patterns. Learn why Long Tails are growing, and how you can look for opportunities to improve your top and your bottom line by successfully managing long tail inventories. Read More
 
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