MSF R2 Service Architecture

As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

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4 Steps to Choosing the Right Device for Field Service Mobility

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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

3 Tips for Integrating Field Service Management Software with ERP

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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

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7 Steps to Service-oriented Architecture

Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should know about. By understanding the various stages of SOA adoption and by knowing what technologies are available, an organization will stand a better chance of succeeding in its SOA initiatives. With these seven steps, effective SOA can be realized. Read More

Incorporating Mainframe Systems in a Service Oriented Architecture with SOLA

Corporate IT organizations are struggling to satisfy the demands of a constantly evolving business environment. Lowering costs and responding to changing markets are a few of the challenges they face. Another is understanding how to leverage mission-critical applications as they develop new composite applications. Find out how deploying a service-oriented legacy architecture (SOLA) can help—and save you time and money. Read More
 
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