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Making Customer Experiences a Reality-Five Steps from Vision to Execution

Source: RightNow Technologies
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing connection with them.


Featured publications:

Five Ways to Increase Efficiencies with SuccessFactors Performance & Goals
Source: SuccessFactors Technologies can streamline existing processes (which are often paper-based in small to medium-size businesses), making the process faster, reviews more effective, goals much clearer, and results easier to track. Leverage more efficient and effective performance and goal management processes in your small to medium-size business by following these five steps. Read More...
Five Inventory Areas that Every Process Manufacturer Must Master
Source: FullScope While many ERP systems claim to cater to the process manufacturing industry, a closer look reveals that in reality, little distinction is made within ERP applications to readily address the fundamental needs of a process versus a discrete manufacturer. This paper elaborates on one of the most fundamental requirements of process manufacturers—multidimensional inventory—which is noticeably absent from most ERP applications. Read More...
Process Manufacturing (ERP)
Source: Technology Evaluation Centers The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.   Read More...


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