Making the Transition from Silo to Service Management

Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring elsewhere in the infrastructure. A "collaborative" approach for deploying such tools stands a greater chance of adoption than the typical top-down implementation method commonly used today.

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Making the Sound Choice: Avoid the Common Pitfalls When Choosing a Saas Vendor

Organizations are frequently turning to software-as-a-service (SaaS) solutions for their customer relationship management (CRM) needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. This e-book aims to help organizations make a smart CRM choice. Read More

Making the Sound Choice: Avoid the Common Pitfalls When Choosing a Saas Vendor

Organizations are frequently turning to software-as-a-service (SaaS) solutions for their customer relationship management (CRM) needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. This e-book aims to help organizations make a smart CRM choice. Read More

The Wizards Behind Google Apps: Advice for Admins From Admins

Your organization’s IT staff is crucial to the successful implementation and maintenance of Google Apps. In this white paper, learn how to help your IT department get ready for the move to Google Apps and hear from a variety of IT specialists that have already been through the transition process. Read first-hand accounts from IT experts about the collaborative and financial benefits of switching to Google Apps’ cloud services, the ease of the data migration process, and how to use Google Apps Directory Synch (GAPS) to configure and synchronize accounts. Learn details on how to protect your data with the use of Google Vault and other third-party services to monitor data storage and further secure your information. An overview of mobile device management is also provided.

No transition is problem-free, so this Google Apps guide offers a comprehensive list of other helpful resources for reference, if any issues present themselves during transition and training. Ten time-saving tips for setting up efficiently are also included. Google Apps recommends starting by slowly introducing Gmail and Drive across your organization, adding and expanding Google Apps tools with the success of this base introduction. Learn how your IT department will save time as cloud-based software improves rapidly, adding and improving features on a monthly basis with little interruption to your organization. Following the guidelines in this white paper, you’ll ensure the smoothest possible transition to Google Apps. Read More

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations

IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start. Read More

Six Sigma for IT Service Level Management

Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma. Read More

Southern Pump & Tank Company (SPATCO)

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Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent. Read More
 
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