Manage Your Workforce like the Asset That It Is

  • Source: Infor
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Because they are seeing fewer cost savings from other lean initiatives, many manufacturers are now seeking to optimize their workforces the way they’ve optimized other assets. In order to begin putting the workforce first, these companies are using workforce management (WFM) systems to handle human resources (HR) tasks and obligations, reduce labor costs, increase output, and make better use of in-house capabilities.

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7 Tips for EAM Selection

  • Source: IFS
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Enterprise asset management (EAM) software is a mission-critical tool for asset-intensive industry. These tips from some of the world’s most prominent EAM experts will help you select the right EAM solution. The importance of usability, the ability to manage outside contractors, and other important considerations are covered here. Read More

The Relationship Between Learning, Workforce Agility, and Business Performance

With a constantly evolving business climate, encountering change is the new normal. Organizations that embrace and practice agility are proven to be more effective in dealing with change. And key to fostering agility is continuous learning and development. With a strong learning culture that aligns with business objectives, your company will be better able to embrace an agile mindset, and with increased agility, performance will improve and the overall business impact will increase. Find out how. Read More

How to Protect Your Employer Brand: Your Guide to Planning and Conducting an Organizational Workforce Reduction

Delivering news that a position is being eliminated may be one of the most difficult responsibilities a human resources professional will face. Conducting an event that impacts a handful, hundreds, or even thousands of employees can take an emotional toll. In any situation, having an unusually high level of stress can make simple projects seem difficult, and difficult projects seem insurmountable.

This guide outlines some best practices for conducting a workforce reduction event.

The... Read More

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More

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