Manage Your Workforce like the Asset That It Is

  • Source: Infor
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Because they are seeing fewer cost savings from other lean initiatives, many manufacturers are now seeking to optimize their workforces the way they’ve optimized other assets. In order to begin putting the workforce first, these companies are using workforce management (WFM) systems to handle human resources (HR) tasks and obligations, reduce labor costs, increase output, and make better use of in-house capabilities.

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5 Methods for Managing Your Millennials

The millennial generation is having a large impact on today’s workforce. Including anyone born between 1980 and 2000, there were 80 million millennials in the United States as of 2012, and roughly half of them were already in the workforce. That percentage will only continue to grow, and smart companies are learning how to better handle this group of employees, as millennials differ from their baby boomer counterparts in how they approach their careers in many ways.

This white paper looks at 5 methods for managing your millennials, focusing on the motivations and work habits of this younger generation. Millennials are driven by collaboration, feedback, and reinforcement, and focus on the immediacy of tasks rather than longer-term goals. Employers may be used to the baby boomer generation, where the focus is on independent work and long-term goals, and scheduled feedback is more the norm. While millennials value transparency and a relaxed attitude, previous generations generally have a more formal view of the workplace and expect a rigid hierarchy of command.

At the root of the differences is that millennials are motivated by different factors than their predecessors. Thus management needs to adapt—but instead of the “millennial factor” being viewed as a negative trend and thus cause for alarm, this workplace demographic shift is best viewed as an opportunity to capitalize on the strengths of the younger generation of employees. Learn how to help your business thrive in this new climate with these 5 ways to manage your company’s millenials.  Read More

Time and Attendance: The Core of Managing and Measuring Your Workforce

This paper is based on data from more than 200 organizations in Brandon Hall Group’s 2014 Workforce Management Study. It reviews the evolution of time and attendance, the impact of automation and integration, and the key role that time and attendance solutions play in managing and measuring today’s workforce.

Some of the key findings include:
  • Organizations with fully automated time and attendance saw 67% greater year-over-year improvement in customer satisfaction.
  • Organizations automating time and attendance were 73% more likely to have real-time visibility and reporting on current time and attendance data.
  • Workforce analytics was cited as a top workforce management concern, by 54% of organizations, but just 32% indicate they are using workforce analytics tools regularly.
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Why It’s Time to Evaluate Your Timekeeping System

Workforces today evolve quickly and they're tough to manage. And your job's harder if you're using outdated tools—it drags down productivity, raises costs, and increases your risk of noncompliance. But a modern, cloud-based workforce management solution can help you gain the visibility, insights, and management capabilities you need for an efficient and productive workforce.

Discover five reasons why you should update your time and attendance systems, and learn about the benefits of upgrading. Read More

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More

Quantifying the Value of Software Asset Management

If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case. Read More

Industry Perspectives: Strategic Workforce Management in the Automotive Industry

There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time, to improve overall business results. Strategic workforce management goes beyond the traditional role of human resources: it’s a strategic initiative and competitive weapon to help today’s automotive companies drive corporate goals and objectives. Read More
 
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