Managed Service Programs

Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.
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Comparing the Total Cost of Ownership of Business Intelligence Solutions

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For many companies, traditional business intelligence (BI) software is costly and resource-intensive. So are open source alternatives that require significant configuration and integration. In contrast, software-as-a-service (SaaS) solutions can reduce the cost of a BI deployment by providing automation and pre-integration. Compare total cost of ownership (TCO) for traditional, open source, and SaaS BI solutions. Read More

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Addressing the “Big Data” Issue: What You Need to Know

There is no doubt that big data, i.e., organization-wide data that’s being managed in a centralized repository, can yield valuable discoveries that will result in improved products and performance—if properly analyzed. Nonetheless, you must look before you leap. This white paper shows you what you need to know about big data, including the challenges big data presents, must-have practices to successfully manage a company’s big data, as well as the metrics to measure the ROI.  Read More

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Service Excellence and Managed Print Services

Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship. Read More

Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service

There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network. Read More

In-house vs. Managed Services: 4 Key Questions You Need to Ask

Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)? Read More
 
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