Managed Service Programs

Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

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Addressing the “Big Data” Issue: What You Need to Know

There is no doubt that big data, i.e., organization-wide data that’s being managed in a centralized repository, can yield valuable discoveries that will result in improved products and performance—if properly analyzed. Nonetheless, you must look before you leap. This white paper shows you what you need to know about big data, including the challenges big data presents, must-have practices to successfully manage a company’s big data, as well as the metrics to measure the ROI.  Read More

Using Service Management Software to Enhance the Customer Experience

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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

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Maintaining a phone system requires investment in both personnel and costly equipment. If you’re looking for ways to trim costs, you might want to consider a hosted VoIP phone system. In a hosted VoIP setup, a telephony system is provided and managed by an outside service. Download this guide to arm yourself with the information you need to decide which VoIP service provider would best suit your business. Read More
 
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