Managed Service Programs

Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

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6 Reasons to Switch to Cloud-based Expense Management

Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies. Read More

MSP Guide: Generating Service Revenue from IT Monitoring

Managed service providers (MSPs) can monetize their investment in monitoring to enhance their services and increase profitability.

This document suggests ideas for adding IT monitoring services to a portfolio of offerings. It looks at monitoring all aspects of IT infrastructure, including servers, storage, network, security, and applications, in a unified manner that aligns with customer business services.

This document also posits the idea that using a next-generation integrated... Read More

Top Five Must Haves for MSPs Adding IT Monitoring and Security Services

Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now.

How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated IT monitoring and security services in order... Read More

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Service Excellence and Managed Print Services

Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship. Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices

The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more. Read More

Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service

There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network. Read More
 
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