Managed Service Programs

Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

Featured Software Research:

Keeping Score: Evolving Wholesale Credit on a Maturity Model

  • Source: IBM
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The inner workings of a global financial institution can contain literally hundreds of systems in which credit risk is recorded. This risk may be managed with dozens of different, disparate systems, which can appear to be an overwhelming and resource-intensive process. This is where a maturity model comes into play. A maturity model scorecard provides banks with a single point of reference to understand what they are, where they wish to go, some practical ideas about where to start, and how to do it most cost-effectively. Read More

5 Must-Haves to Solve the Allocation Riddle

Resource management is the ultimate puzzle. By nature, corporate resources are limited, so deciding how to allocate the various pieces presents a daily challenge. It can be frustrating to be sure—but improve the way you negotiate and manage resources, and you’ll improve upon every business function in your company.

A professional services automation (PSA) solution can help you optimize expenditure and ensure your people, processes, vehicles, equipment, and materials are being managed cleverly. Read this white paper to learn how these five must-haves, including engagement and visibility, can help you master the resource management riddle. Read More

Case Study: Roland DGA

World leader in sign, graphic arts, fine art, vehicle graphics, UV, photography, engraving and 3D modeling industries Roland DGA uses Invensys Operations Management to provide an accounts payable solution to ensure that vendor invoices are paid promptly and accurately, while maintaining adherence to ISO and Sarbanes-Oxley standards. The Invensys Skelta Business Process Management and Skelta Accounts Payable solutions verify invoice data for more than 1,000 vendors by locating internal Roland DGA records to ensure vendor invoices are managed properly and in a timely fashion. Read More

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Service Excellence and Managed Print Services

Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship. Read More

Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service

There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances, or managed services. Managed filtering services are convenient and economical, and are also extremely effective in managing threats. In fact, most managed e-mail defense services block threats before they even reach the internal network. Read More

In-house vs. Managed Services: 4 Key Questions You Need to Ask

Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)? Read More
 
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