Managed Service Programs

Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

Featured Software Research:

Keeping Score: Evolving Wholesale Credit on a Maturity Model

  • Source: IBM
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The inner workings of a global financial institution can contain literally hundreds of systems in which credit risk is recorded. This risk may be managed with dozens of different, disparate systems, which can appear to be an overwhelming and resource-intensive process. This is where a maturity model comes into play. A maturity model scorecard provides banks with a single point of reference to understand what they are, where they wish to go, some practical ideas about where to start, and how to do... Read More

Convergence, Collaboration, and Culture: The Evolution of Governance, Risk, and Compliance

  • Source: IBM
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Traditional governance, risk, and compliance (GRC) programs are siloed initiatives that are not equipped to manage the complexity of the dynamic modern regulatory and compliance environment. Organizations thus need to adopt a programmatic approach and tightly integrate risk management initiatives with ongoing business processes. BI and reporting can help, as well as provide a powerful mechanism for gaining a deep understanding of key factors that impact corporate performance. Read More

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