Mastering the Customer Experience

  • Source: SDL Tridion
  • Written By:
  • Published:
  • (Originally Published On:) )
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

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The Analytics Experience

  • Source: IBM
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  • Published: June 3 2013
The customer is king. Learn how analytics can help with the royal treatment. Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it. Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it. Read More

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  • Source: PTC
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