Mastering the Management System

This article from Harvard Business Review describes the design and implementation of a system for strategic planning, operational execution, and feedback and learning. It also presents a range of tools that managers can apply at the different stages, and options for integrating them in a system that links the management of strategy and operations.

Featured Software Research:

Dynamic Scheduling: The Missing Link to Mastering Field Mobility?

  • Source: IFS
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Source Refrigeration & HVAC needed an automated scheduling solution to round out its mobile initiative for a workforce of nearly 500 field technicians. Ease of integration was a key consideration for Source. Find out why the company found IFS 360 Scheduling's dynamic solution appealing. Read More

Business Phone Systems Buyer’s Guide

If you need a new phone system, this buyer’s guide will bring you closer to taking the first steps of testing a system and making the move. Go for it. All you have to lose is lousy call quality and expensive maintenance payments for your wheezing old phone system. All you have to gain is higher quality, lower prices, more features, easier growth options, better system management, and improved customer service. Read More

Case Study: Presbyterian Health

The database system at Presbyterian Health Plan was becoming increasingly expensive and unwieldy. Find out how its database system overhaul enabled agile data management and eliminated redundant infrastructure. Read More

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Mastering SAP CRM Sales: Turn Insights into Action

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Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics and functions such as billing and orders to ensure efficiency while reducing errors. Learn about software-based courses designed to help sales professionals understand and master the essential functions within CRM sales. Read More

Mastering Process to Improve Product Development

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With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more. Read More

Mastering the Customer Experience

Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More
 
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