Maximizing Customer Intimacy by Integrating Data

Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that relies on a single database. But how?

Featured Software Research:

3 Tips for Integrating Field Service Management Software with ERP

  • Source: IFS
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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

Software Usability Challenge for Electric Power Industry

  • Source: IFS
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Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized. Read More

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The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence

  • Source: SAP
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Organizations combine their historical data with current data from operational systems to satisfy business intelligence analysis and government reporting requirements. This paper discusses the importance of data integration and helps you identify key challenges of integrating data. It also provides an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. Read More

Beating Complexity, Achieving Operational Excellence

  • Source: IDC
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Our global study of small and medium-sized discrete manufacturers worldwide revealed the industry is struggling with increasing complexity, global competition, rapidly changing business environments, and volatile raw materials prices. While manufacturers worldwide face similar challenges, this study clarifies how strategic initiatives and priorities vary by sector, geography, and job description. Read More
 
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