Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience

  • Source: Yankee Group
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Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

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KLP Empowers the Front and Middle Office with Advanced Risk Analytics

  • Source: IBM
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In order for your business to thrive, you need to make good financial choices. Paying attention current risk is vital, but so too is preparing for possible risk through the use of modeling solutions. Once you have solid risk analytics software in place, accessing the data has to be easy, or else you’re not reaping the full potential rewards of modeling.

IBM provides refined, flexible cloud-based solutions that are able to support a wide array of customization options. This allows your business... Read More

Customer Bill of Rights eBook

Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies... Read More

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