Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience

  • Source: Yankee Group
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Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the first place.

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Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance,... Read More

KLP Empowers the Front and Middle Office with Advanced Risk Analytics

  • Source: IBM
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In order for your business to thrive, you need to make good financial choices. Paying attention current risk is vital, but so too is preparing for possible risk through the use of modeling solutions. Once you have solid risk analytics software in place, accessing the data has to be easy, or else you’re not reaping the full potential rewards of modeling.

IBM provides refined, flexible cloud-based solutions that are able to support a wide array of customization options. This allows your business... Read More

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