Methods of Integrating Full-text and Fielded Data Search

Integrating full-text and fielded data searches can help you find essential information more easily. Whether your existing metadata fields reside within a document or are stored in a separate database, a search index can combine full-text and fielded data dynamically. This allows multiple users to search the same documents with a single index—and a single user to integrate two searches in one query.

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3 Tips for Integrating Field Service Management Software with ERP

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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

Usability as an ERP Selection Criteria

  • Source: IFS
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Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

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From Text to Business Insight: All about Enterprise Text Analytics

Text analytics automates the extraction of business value from Web sites and social media content, from e-mail and survey responses, to regulatory filings and corporate documents. These sources and others capture information from and about customers, prospects, products, companies, and competitors in human readable form. Download this white paper for a handy guide to understanding—and profiting from—enterprise text analytics. Read More

Information Architecture in Office SharePoint Server

Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available. Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions

Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options. Read More
 
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