Missions on the Move: How the Right Technology Can Keep Global Organizations Connected

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The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR... Read More

What Has Changed in Wholesale Distribution: 2015 and Beyond

Things are changing in the wholesale distribution world. In the customer-connected era, customers expect orders to arrive complete and on-time regardless of the fulfillment flows involved. Keeping up with the changes and being prepared to stay competitive in 2015 and beyond means investing in better technology, as becoming more automated and integrated in capability and analytical tools enables companies to provide a seamless, unified, and connected customer experience.

This research... Read More

The Business Case for Compensation Technology: How Better Enabled Compensation Teams Can Improve Organizational Outcomes

  • Source: IBM
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Despite the foundational role compensation plays in talent strategies, many organizations continue to manage compensation market analysis, strategy development, and program administration using spreadsheets. Managing compensation processes in spreadsheets can be done, and can even be done well in some cases. But the pitfalls of handling complex compensation tasks in spreadsheets are well known: spreadsheets are prone to human error, require a high level of expertise to move beyond simple analysis,... Read More

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Expanding the Enterprise: Breaking the Barriers to Collaborative Product Development

  • Source: PTC
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Product development has never been easy, but in today’s global market, the pressures facing industrial manufacturers are even greater. With more stakeholders involved in the product development process, collaboration and communication are key to competitive advantage. Your challenge: bring all the stakeholders in the same room—in real time. Discover how to succeed by increasing innovation and speeding time-to-market. Read More

Case Study: R.G. Barry

R.G. Barry, a leading developer and marketer of accessory footwear, lacked real-time visibility into production schedules at its factories. As a result, the company built more safety stock, required long lead times, and could not quickly update customers on the status of their orders. Find out how a new Web-based global sourcing solution helped R.G. Barry free up cash and minimize the risk of carrying excess inventory. Read More

Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly

  • Source: SAP
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To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more. Read More
 
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