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Mobile Unified Communications &Collaboration (UCC): The CIO’s Guide

Source: BlackBerry
Two trends in telecommunications are driving productivity and competitiveness in organizations today. UCC combines diverse business-critical communications capabilities into a single system, while mobile devices keep an increasingly mobile workforce connected to each other and to business processes from just about anywhere. But choosing the right mobility component for UCC becomes critical. Here’s what to consider when making your choice.


Featured publications:

Unified Communications Guide: Staying On-Premise or Going to the Cloud
Source: Ziff Davis Whether your company has recently migrated from legacy telephony to VoIP or whether it has been on the VoIP path for some time, consideration of unified communications UC makes sense. While some businesses will be perfectly happy moving over to VoIP, others will want the richer set of benefits that come with UC. Once the decision to go with UC has been made, businesses have to choose between retaining their premise-based environment for communications applications and adopting cloud-based UC. This guide will help you to evaluate these options, and give a review of the market landscape of UC providers. Read More...
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
Source: Ziff Davis One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More...
A Beginner’s Guide to Unified Communications
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Enterprise Unified Communications Comparison Guide
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Focus Experts' Guide: Unified Communications
Source: Focus Research The term "unified communications" (UC) is prone to market confusion, as it is often misapplied by vendors and misused by analysts. The goal of this Experts’ Guide is to get past the technology conundrum and marketing hype, in order to offer a clearer understanding of UC essentials, including essential advice on how to analyze your UC needs, and a how-to-buy guide that analyzes solution, cost, and vendor considerations. Read More...
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