New Possibilities In Retail Technologies for Small to Mid-Size Retailers: Leveraging Total Retail Solutions Based on Collective Retail Intelligence

Most retailers can no longer compete on price alone; however, integrated retail solutions built on Microsoft SQL, and OPOS and ART Data Model standards offer a competitive advantage. They support holistic systems that integrate point of sale, enterprise, and even warehouse management functions, to deliver better service to customers.

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Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
  • Written By:
  • Published:
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

TEC 2015 ERP for Wholesale and Distribution Buyer's Guide

  • Source:
  • Written By: Ted Rohm
  • Published: June 23 2015
The wholesale and distribution (W&D) industry is the last mile of the supply chain network and involves the packaging and distribution of manufactured products to retail stores. The W&D industry is rife with challenges, which makes selecting the right enterprise resource planning (ERP) system for wholesale and distribution even more important. The TEC 2015 ERP for Wholesale and Distribution Buyer’s Guide was developed to help wholesalers and distributors evaluate the ERP solutions available to address... Read More

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Customers Are Ready For Mobile Commerce, But Are Retailers Ready?

Mobile device interfaces can enhance customer engagement by providing services such as pricing information and user review facilities. The upward trend in the sale of smartphones further validates the importance of creating retail mobile solutions. By leveraging the potential of mobile commerce, retailers can unify the customer experience across channels and better understand customer behavior through analytics. In this context, retailers have started to develop sophisticated mobile platforms that... Read More

Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management

  • Source: Plateau Systems
  • Written By:
  • Published:
This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources. Read More

New Realities of Retail Workforce Management: Myths versus Facts

With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage. Read More
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