New Reality: Workplace Collaboration Is Crucial

Look at any office around the world and you’ll see how the workplace has changed dramatically in the last decade. Rapidly changing technology coupled with geographical dispersion has meant that organizations need to be more flexible than ever. Workers too have had to face this constant change and need to retool themselves to not only adapt, but survive. Discover how collaborative technology is becoming their saving grace.

Featured Software Research:

The Case for Business Analytics in Midsize Firms

  • Source: IBM
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The reality of business analytics in terms of affordability and accessibility is much different from the perception of many midsize organizations. Read this white paper and accompanying case study for the Cincinnati Zoo to learn more about solutions specifically designed to provide affordable analytics capabilities for midsize businesses. Read More

Migrating Legacy End of Life IVR

Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These... Read More

Performance Feedback beyond the Annual Appraisal: Feedback via Technology Linked to Positive Employee Attitudes

  • Source: IBM
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Effective feedback is critical for employees to improve their work performance, which, in turn, drives business growth. Feedback helps to reduce ambiguity and uncertainty about what goals to pursue, to understand what behaviors are required for success, and to know how others view and evaluate one’s performance.

With workplace communication and collaboration technologies becoming ever more commonplace, and timely face-to-face communication becoming less feasible due to ever-growing virtual... Read More

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The Social Workplace: Using Social Networks to Boost Learning, Collaboration, and Success

  • Source: Plateau Systems
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Some of the best experts in the business are your long-time employees, top performers, and innovators. Unlock their expertise and the impact could be dramatic. That’s why so many organizations are learning how to use social media tools to create a workforce supported by networking and collaboration. The challenge is to translate the concept of leveraging in-house talent into real-world practices and systems. Find out how. Read More

Success in the New Economic Reality

  • Source: SAP
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In today’s challenging economic environment, no company can afford to be rash. But can the “do nothing” approach really pass as sound business strategy? As in the best of times, companies need to understand the nature of the pressures they face and take clear action to address them head-on. Discover how to see clearly, think clearly, and act clearly—focus your energy on developing clarity and transparency in your company. Read More

5 Methods for Managing Your Millennials

The millennial generation is having a large impact on today’s workforce. Including anyone born between 1980 and 2000, there were 80 million millennials in the United States as of 2012, and roughly half of them were already in the workforce. That percentage will only continue to grow, and smart companies are learning how to better handle this group of employees, as millennials differ from their baby boomer counterparts in how they approach their careers in many ways.

This white paper looks... Read More
 
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