New Reality: Workplace Collaboration Is Crucial

Look at any office around the world and you’ll see how the workplace has changed dramatically in the last decade. Rapidly changing technology coupled with geographical dispersion has meant that organizations need to be more flexible than ever. Workers too have had to face this constant change and need to retool themselves to not only adapt, but survive. Discover how collaborative technology is becoming their saving grace.

Featured Software Research:

Antidot Collaboration Services

Today, information is at the heart of your enterprise’s decision process. But the right information must be accessible to the right people at the right time for them to use it to take appropriate action. Read this brochure on Antidot Collaboration Services (ACS) and see how you can enrich, organize, and discover information in a flexible, intuitive, and cooperative way for the success of your business. Read More

Migrating Legacy End of Life IVR

Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These... Read More

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The Social Workplace: Using Social Networks to Boost Learning, Collaboration, and Success

  • Source: Plateau Systems
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Some of the best experts in the business are your long-time employees, top performers, and innovators. Unlock their expertise and the impact could be dramatic. That’s why so many organizations are learning how to use social media tools to create a workforce supported by networking and collaboration. The challenge is to translate the concept of leveraging in-house talent into real-world practices and systems. Find out how. Read More

Success in the New Economic Reality

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