Now is the Winter of our Discontent

This briefing explores the issues and options facing legal firm management teams in the current economic climate. Rather than reacting to the situation, firms have an opportunity to clean house within the business and position themselves to take advantage of the economic up-turn. Find out how.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

How to Exceed Customer Expectations While Reducing Costs: Exploring the Use of Proactive Notifications

Information and data are ever present. So how can you harvest this data to your advantage to provide exceptional customer service and beat the high expectations that are set as a result of our own consumer lives? Proactive notifications allow companies not only to have a competitive edge through better customer service, but also create greater efficiencies within their organization.  Read More

Analytics: The Real-World Use of Big Data

  • Source: IBM
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Big data inspires new ways to transform processes, organizations, entire industries—and even society itself. Yet extensive media coverage and diverse opinions make it easy to perceive that big data is only for “big” organizations. So what is really happening? Our newest research finds that midsize organizations are just as likely to be using big data technologies to tap into existing data sources and get closer to their customers as any other company. Find out how. Read More

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Outsourcing Challenges: Avoid the Pitfalls

Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more. Read More

The Modern Approach to Workforce Planning: Best Practices in Today’s Economy

Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning. Read More

The Seven Types of Power Problems

Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is that there is no standardized way to describe power problems. Learn more about common power disturbances, what can cause them, and how to safeguard your critical equipment—all described in Institute of Electrical and Electronics Engineers (IEEE) standard terms. Read More
 
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