Off-duty Conduct-Balancing an Employer’s Needs With an Employee’s Right to Privacy

Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?

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4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

Three Types of Field Service Scheduling Software

  • Source: IFS
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There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you? Read More

Evaluating Routing Software: 4 Things You Can't Do Without

The path to deciding on a routing software solution has some key considerations. These variables will impact the return on investment (ROI) you get and influence how smoothly you can integrate the software into your enterprise.

This paper outlines four key things to consider that will impact ROI and the effectiveness of your transportation and routing management solution. First, the specific industry knowledge and expertise of your routing software vendor will guide you to a better software... Read More

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Duty of Care Online

Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more. Read More

An Introduction to Load Balancing

Is it possible for a business to ensure uninterrupted, secure, and high-performance access to network-based business applications and web sites? Yes. With network load balancers, user requests are evenly distributed among available servers so that individual servers do not become overwhelmed. Learn about the basics of load balancing and how it can improve the performance and security of your business applications. Read More

The Balancing Act of Mobile Workforce Management

When dealing with complex and dynamic scheduling decisions, knowing which plan best reflects a service organization’s business needs is difficult. So how can you get right person to the right place, at the right time, with the right resources—and minimize your overall operating costs? This paper discusses the challenges of mobile workforce management and provides solutions for continuous optimization of scheduling resources. Read More
 
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