Online Interactive Virtual Environment (OLIVE): A Multi-user, Virtual-world Software Platform

Virtual worlds are created for a range of purposes, including support for various industries and applications. These worlds require a distributed client-server architecture allowing applications to scale from a single-user application to a large-scale environment. However, if your developers are going to concentrate on the application of virtual environments, the hard technology problems need to be solved in advance.

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Application-Aware Network Performance Management for Dummies

Organizations depend on their networks and applications for the success of their business. Traditionally, networks and application performance were monitored separately, but they are increasingly interdependent. When a user experiences network difficulties, it doesn’t matter to the user where the problem lies—it matters only that he or she get the service expected.

Application-aware network performance management (AANPM) is a new, integrated approach to monitoring service. This e-book explores... Read More

Reinventing Data Masking: Secure Data Across Application Landscapes: On Premise, Offsite and in the Cloud

Be it personal customer details or confidential internal analytic information, ensuring the protection of your organization’s sensitive data inside and outside of production environments is crucial. Multiple copies of data and constant transmission of sensitive information stream back and forth across your organization. As information shifts between software development, testing, analysis, and reporting departments, a large "surface area of risk" is created. This area of risk increases even more... Read More

Retail Retold: How the Internet of Things Is Evolving Omnichannel Retail

Most merchants and consumers have adjusted to the multi-device, multichannel environment known as omnichannel retailing. But there are real challenges that the omnichannel environment brings to the retail industry, even before considering how the Internet of Things (IoT) will amplify the complexity. P.J. Jakovljevic and Raluca Druta report on how the IoT is altering the retail world. Read More

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Technology Challenges of Distributed, Multiplayer Virtual Environments

To play any popular online computer game, all a user needs is a computer and an Internet connection. But there’s a lot more going on behind the scenes than this gamer may realize. In order to interact in a shared virtual environment, the system the user connects to requires technology capable of creating, operating, and modifying persistent, distributed, three-dimensional virtual worlds. Read More

10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience

Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.  Read More

Attracting New Customers with Highly-interactive Instructor-led Virtual Classes

When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and evaluations; and build a curriculum that would drive the customer’s experience, it turned to SumTotal Learning. AMA deployed SumTotal Learning to manage the virtual classroom experience for individuals and corporate customers, creating a live online experience. See how! Read More
 
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