Onyx-Delivering Excellence in Insurance

  • Source: Aptean
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Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for service excellence.

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Delivering Information Faster: In-Memory Technology Reboots the Big Data Analytics World

  • Source: SAP
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In-memory technology—in which entire datasets are pre-loaded into a computer’s random access memory, alleviating the need for shuttling data between memory and disk storage every time a query is initiated—has actually been around for a number of years. However, with the onset of big data, as well as an insatiable thirst for analytics, the industry is taking a second look at this promising approach to speeding up data processing. See how it works and how to revolutionize the way you run your business.  Read More

Manufacturing Agility through MES Excellence

Manufacturing agility is increasingly important in today's world of fluctuating demand, short product cycles, and constant change. Successful manufacturers embrace change as an opportunity to proactively outmaneuver the competition and gain market share. Read about this kind of agility and the ability to change while controlling costs and quality. Read More

Manufacturing Agility through MES Excellence

Manufacturing agility is increasingly important in today's world of fluctuating demand, short product cycles, and constant change. Successful manufacturers embrace change as an opportunity to proactively outmaneuver the competition and gain market share. Read about this kind of agility and the ability to change while controlling costs and quality. Read More

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Delivering Superior Customer Value in Insurance

  • Source: SAP
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Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More

mySAP ERP and Enterprise Services Architecture: Delivering Operational Excellence with Adaptive Solutions

  • Source: SAP
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How can you leverage your current IT infrastructure without increasing complexity—and cost? Creating the next generation of enterprise resource planning (ERP) via enterprise services architecture (ESA) outsourcing can make your IT system leaner, less expensive, and more adaptive. Read more for a clear picture of how to avoid difficulties when adopting an enterprise services approach for your back-office processes. Read More

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM

Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential. Read More
 
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