Onyx-Delivering Excellence in Insurance

  • Source: Aptean
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Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for service excellence.

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Reaping the Benefits of Next-generation Dashboards

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Usability as an ERP Selection Criteria

  • Source: IFS
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  • Source: SAP
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