Operational Business Intelligence: Five Things You Need to Know About Improving Your Customer-facing Performance

According to a recent study, 82 percent of respondents are cutting budgets in response to the current recession. Companies are attempting to increase customer loyalty to reduce customer churn at a time when the customer relationship may be the only reliable source of revenue. Discover how operational business intelligence capabilities can help top-performing companies better focus on operational processes and performance.

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Cloud Communications Services: Five Questions You Need to Address for Success

Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email, conferencing, etc. This guide addresses five key questions to help you determine how the cloud aligns with your business communications needs—including reasons to use the cloud, who the cloud is best for, whom... Read More

Best Practices for a BI and Analytics Strategy

  • Source: IDC
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A growing number of organizations are moving toward having more pervasive business intelligence (BI) by turning to evidence-based decision making supported by a range of BI and analytics technology and processes that enable decision makers to have the best possible intelligence about customers, finances, operations, suppliers, and the market. This white paper addresses several questions that BI customers are facing. Read More

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Six Mistakes Companies Are Making Today and How You Can Avoid Them

  • Source: SAP
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When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical strategic decisions—opportunities to use business information to strengthen product and service offerings and emerge ahead of the competition. Find out how you can use business intelligence (BI) to avoid the most common mistakes companies make in a down economy. Read More

Five Things You Must Know When Selecting an Internet Content Filter

  • Source: KDI
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Why install an Internet content filter? Schools can use one to set limits on students’ Internet access. Businesses might want to use a content filter to ensure employees better focus on the task at hand. But unlimited Web surfing also increases the risk of infecting your system with malware. Learn about five factors can help you better understand why you need a content filter, and how to select a content filter solution. Read More

Listen and Learn: Improving Operations by Using Customer Feedback

Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more. Read More
 
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