Optimal Service-parts Management

Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

3 Tips for Integrating Field Service Management Software with ERP

Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.
  • Written By:
  • Published On:

Selecting Field Service Management Software

What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.
  • Written By:
  • Published On:

Field Service Management Software for Enterprise Companies

As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers

In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise processes.
  • Written By:
  • Published On:

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk

IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
  • Written By:
  • Published On:

Delivering Information Transparency with Service Parts Optimization

Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn how it used Click Commerce’s reverse logistics and depot repair solutions to manage its advanced exchanges and warehouse fulfillment, and credit receiving processes.
  • Written By:
  • Published On: