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Outsourcing as a Revenue Enabler

Source: Wipro Technologies
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.


Featured publications:

Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
Source: 24-7 INtouch As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
Why They Chose Integrated HR Outsourcing: A Look at Three Small Companies
Source: TriNet Picking through the white noise about outsourcing can be time consuming and tedious. And while you’re busy doing all that research, your company’s payroll and benefits problems aren’t going anywhere. You need to outsource—but you’re not clear on your options. In this paper you’ll read about three companies and their challenges that drove them to outsource. Read More...
PEO: Taking Outsourcing a Step Beyond Pays Off for Small and Mid-Sized Companies
Source: Aberdeen Group A study of small U.S.-based companies revealed that the top barrier to human resources (HR) being strategic is “too much time spent on day to day tactical activities.” In addition, more than half the companies studied outsource some HR processes without sacrificing employee service or business outcomes. This paper offers quantitative data to support the validity of how outsourcing key HR functions can produce positive business results. Read More...


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