Pharmaceutical CRM

Featured Software Research:

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises

In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More

Enterprise On-Demand CRM Comparison Guide

This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More

CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock

When making a customer relationship management (CRM) decision, it’s important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions. Read More

You may also be interested in these related documents:

Delivering Traceability in the Pharmaceutical Supply Chain

  • Source: IBS
  • Written By:
  • Published:
Counterfeit medicine is a major threat to the pharmaceutical industry. Seven percent of the medicine worldwide is counterfeit; however, advances in packaging and labeling technologies are coming to the industry’s aid. Pharmaceutical companies are using pilot projects to help labeling implementations throughout the supply chain to increase the availability of safe, licensed medicine and thwart the underground drug market. Read More

Vertical industry brief, Pharmaceutical and healthcare

  • Source: IBS
  • Written By:
  • Published:
The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply and facilities for storage. They also offer a range of supporting services, such as information technology systems and product withdrawal notifications, which form an essential part of the total healthcare package. These companies and institutions all operate in an environment where speed and efficiency may mean the difference between life and death. However, the industry has a number of specific requirements that are critical for achieving success in the distribution sector. Read More
 
comments powered by Disqus