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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices

Source: Quocirca Ltd
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.


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