Preparing the Data Center for a Move to Virtualization

This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Introduction to Customer Relationship Management

The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More

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How to Address the Two Key Challenges with Virtualization

The amount of data and IT assets stored outside corporate data centers has risen significantly, and IT managers are now looking to consolidate their IT infrastructure. This paper examines the trends toward server consolidation and virtualization, and how wide area network (WAN) optimization can help IT organizations address the challenges of application performance and information availability within these environments. Read More

Storage Virtualization Isn’t About Storage

Virtualization is central to twenty-first-century IT systems, yet many chief information officers fail to understand the benefits it can deliver to the data center. Storage controllers have always offered the ability to carve out pieces of real storage from a large pool and deliver them to a number of hosts, but it is storage virtualization itself that offers improvements that drive operational efficiency. Find out more. Read More

A Comparison of PowerVM and x86-Based Virtualization Performance

  • Source: IBM
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Virtualization technologies allow IT organizations to consolidate workloads running on multiple operating systems and software stacks, and allocate platform resources dynamically to meet specific business and application requirements. This paper discusses the advantages of virtualization, highlights IBM PowerVM, and analyzes the performance of virtualization technologies using industry-standard benchmarks. Read More
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