Proactive IT Triage

Today’s n-tier infrastructures make significant demands on the problem management process. Isolation of performance problems in these environments is difficult at best, and traditional monitoring tools are not equipped to deal with the multiple dependencies and complexities they present. Indeed, even effective problem management processes may not be sufficient without improved tools.
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Business intelligence (BI) and predictive analytics use different means but can be applied together to improve the decision process at all levels of an organization. By increasing the ability to monitor and analyze data and generate predictions, BI and predictive analytics can help an organization gain proactive control of its business. TEC analyst JorgeGarcía explains how.
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