Proactive IT Triage

Today’s n-tier infrastructures make significant demands on the problem management process. Isolation of performance problems in these environments is difficult at best, and traditional monitoring tools are not equipped to deal with the multiple dependencies and complexities they present. Indeed, even effective problem management processes may not be sufficient without improved tools.

Featured Software Research:

Usability as an ERP Selection Criteria

  • Source: IFS
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Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center

Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.  Read More

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Proactive Real-time Monitoring of Real Web Transactions

As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills down to the root cause of problems is imperative. Read More

Enabling Real-time Monitoring and Proactive Infrastructure Triage

The term “triage” refers to the process by which service managers rank the status of IT structures in priority, and sort them based on their need for immediate action. In today’s environment, this process is very cumbersome and time-consuming. Thus, in order to effectively manage IT infrastructures, service manager need tools that allow them to make assessments in real time. Read More
 
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