Protecting Customer Data: How Much is Your Customer’s Trust Worth? Part I: The Business Case for Privacy

Customers are a company’s true source of value creation, and maintaining their trust is imperative. When companies understand this, privacy protection will become an important business tool, rather than just a regulatory requirement (as many companies think of it). Obtaining, using, and especially protecting customer data has never been more important to the strength and positioning of a company’s success.

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Putting the "I" in CRM Series 1: The Impact to the Sales Team

Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines. Read More

This Is How I CRM: HILCO Global Eliminates Data Silos and Increases Sales

Learn how Hilco created more consistent customer experiences across 25 business units by using SugarCRM as a centralized platform. With Sugar in place, the provider of asset appraisal and other financial services for global brands was able to streamline processes and increase sales 20 percent. Read More

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Top 10 Concerns of Buying a VoIP Business Phone System

As more companies switch to business voice over Internet protocol (VoIP) for their telecommunications, many have learned the hard lessons of working with the wrong technology or vendor. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency, and perfect uptime. Learn the top 10 concerns that should drive your business VoIP vendor selection process. Read More

SaaS Buyer's Guide for Wholesale and Distribution

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  • Published: June 29 2010
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

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How to Lead Your Organization on the Best Path to Performance Improvement (Webcast Transcript)

Companies require an agile enterprise performance management (EPM) strategy to ensure they have information to support effective decisions. The more information companies generate, the more they need software that places the information in the right context and optimizes the decision-support process. Learn to identify software that can help your organization find the best path to continual performance improvement. Read More
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