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Purchasing CRM for Contact Centers

Source: CompareBusinessProducts.com
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.


Featured publications:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
Source: Ziff Davis One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More...
Selecting ERP for Oil and Gas Industry Contractors and Vendors
Source: IFS Suppliers to the oil and gas industry are under more pressure than ever before to increase quality, collaborate closely with the customer, and take on more project risk. Learn how enterprise resource planning (ERP) helps engineers procure construction companies, equipment fabricators, and service providers to meet the new demands from oil and gas companies. Download this white paper to learn more. Read More...
DRINK-IT
Source: The NORRIQ Group Drink-IT® is an advanced and modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Companies can order specific modules in accordance with their needs and requirements. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT provides the insight necessary to make informed decisions in production and quality management, logistics, sales, and promotions, and helps companies manage the many legislative aspects of this industry, from lot traceability to taxes, no matter what country they operate in. Drink-IT is globally available and already implemented in more than 80 beverage companies in 30 countries. Drink-IT has more than 3,000 users worldwide. Drink-IT is built on the platform of Microsoft Dynamics NAV2013 R2. This means that the solution is perfectly compatible with all other Microsoft applications and can therefore be integrated seamlessly into almost any existing business environment. Drink-IT has received the status of “Certified for Microsoft Dynamics NAV.” This signifies that Drink-IT has met Microsoft’s highest standard for partner-developed software. The certification is based on independent software tests as well as the Dynamics partner demonstrating a clear focus and strategy. Read More...


You may also be interested in these related documents:

Call Center Buyer’s Guide
Source: InsideCRM A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy. Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Source: Aptean Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth. Read More...
Building the Small Contact Center
Source: Zeacom Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers. Read More...

 
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