Realizing the Potential of IMS with an IMS Charging Solution

  • Source: Amdocs
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Internet protocol multimedia subsystem (IMS) is transforming service providers’ networks by helping roll out blended voice-data-content services for wider markets. But before you implement IMS architectures to deliver more complex offerings, you need to know how IMS impacts your IT environment—and to address vital questions related to profitability and pricing, return on investment (ROI), and quality of service.

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From VAR to Solution Provider: Five Strategies for Business Transformation

  • Source: Computer Economics, Inc.
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The traditional value-added reseller (VAR) business—comprised of companies that add features or services to an existing product and then resell it as an integrated product or complete solution—has become more challenging, with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. The pressures are causing many VARs to grow their businesses from simply selling products to offering more comprehensive solutions built on a richer set of services and... Read More

Migrating Legacy End of Life IVR

Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These... Read More

ERP: The Buyer’s Guide

Companies looking to implement an up-to-date, innovative enterprise resource planning (ERP) system must choose from a staggering number of ERP solutions. They range from on-premise, feature-rich systems to newer, lesser known cloud-based alternatives. The trick is making a purchasing decision that meets an organization's budgetary, operational, and business processing requirements.

This ERP buyer's guide outlines pros and cons of various delivery models, advises on how to select a solution... Read More

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