Reconciliation: A Basis for Interconnect Settlements

When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective.

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Services Resource Planning: How Integrated PSA, CRM, and Financials Can Transform Your Services Business

Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and... Read More

Services Resource Planning: How Integrated PSA, CRM, and Financials Can Transform Your Services Business

Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and... Read More

Application Visibility: The Root of Good Service Management

Information technology (IT) organizations have long struggled to understand and manage the services they provide. As service management has had to rely on applications to codify business processes, it entails an application-centric approach. Sophisticated application monitoring tools are just now becoming available that provide good visibility into IT services.

Riverbed Technology commissioned Forrester Consulting to conduct a study on IT service management—providing insight into application... Read More

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Improving Intercompany Reconciliation for a Faster Close: Driving Financial Excellence

  • Source: SAP
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Are you moving beyond the need to comply with legislation like the Sarbanes-Oxley Act (SOX), to focus instead on driving sustainability and control in your processes? Do you have an initiative to support the fast close—or does your ability to complete your accounting cycles and close your books need a boost? Learn about technology and a methodology that can help you deal with the intercompany reconciliation challenge. Read More

Beyond Hero Numbers: Factors Affecting Interconnect Performance

Interconnect performance has become a key factor in application and system performance, and this will increasingly be the case as applications become more complex. Indeed, latency and bandwidth are not the only factors defining interconnect performance. Discover the truth behind common interconnect performance misconceptions, and gain a better understanding of how your interconnect solution will perform. Read More

What Is Interconnect Billing?

When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect billing, settlements, rate sheets, and charging policies are some of the areas that need special consideration. Read More
 
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