Reporting Value of IT Services with Balanced Scorecards

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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Making the Business Case for Analytics in the Mid-Market

To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics.  Read More

Financials in the Cloud: Boosting Efficiency and Control in the Mexican Market

  • Source:
  • Written By: Jorge Garcia
  • Published: December 2 2014
Despite the benefits of migrating to the cloud, many organizations are still new to this paradigm for the provision of computing services. For countries in the developing world, especially in Latin America and Mexico, the cloud can enable the acquisition of best-of-breed computing services at a more attainable cost. This report explores some of the features and functions of the Oracle Financials Cloud solution from a general business perspective and looks at the value that cloud solutions can add... Read More

Top Five Must Haves for MSPs Adding IT Monitoring and Security Services

Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now.

How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated IT monitoring and security services in order... Read More

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The Balanced Scorecard: Building a Balanced Scorecard Framework that Drives Strategy Execution and Business Results

The divide between strategy development and strategy execution can be overcome by creating balanced scorecards. Prioritize your objectives to determine which are most critical. Then cascade objectives and metrics down and across the organization, creating linked and related—but not identical—scorecards for each critical area. These and five other tips for scorecarding success will move you in the right direction. Read More

Addressing Strategy Management and the Balanced Scorecard

  • Source: Infor
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Organizations often see a significant gap between their strategic plans and their ability to execute them, and many try to implement scorecards to solve precisely this problem. Unfortunately, most organizations look solely at the warning lights (how close are expenses and revenue to budget) rather than focusing on where they want to go—and how they’re going to get there. Read More

Customer Focused Self-service: Building the Balanced Business Case

Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role. Read More
 
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