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Reporting Value of IT Services with Balanced Scorecards

Source: Proxima Technology
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.


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TECTURA Corporation
Tectura is a worldwide provider of business consulting services, delivering exceptional service and sustainable value through consulting, software and IT implementation. Our diverse clientele includes mid-sized companies and larger enterprises in the aerospace, life sciences, manufacturing and distribution, retail and service industries. With more than 1,800~ team members in 20+ countries, Tectura applies its industry knowledge and best practices philosophy to provide Microsoft Dynamics® ERP, CRM and technology solutions throughout the Americas, EMEA, and Asia Pacific. A Microsoft Gold Certified Partner, we maximize our vast technology resources and deep Microsoft expertise to deliver increased efficiency, project acceleration and a competitive edge. Our industry knowledge, close partnership with Microsoft, global presence and established local success is how we make a distinctive difference for our clients. Read More...
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The Balanced Scorecard: Building a Balanced Scorecard Framework that Drives Strategy Execution and Business Results
Source: Active Strategy The divide between strategy development and strategy execution can be overcome by creating balanced scorecards. Prioritize your objectives to determine which are most critical. Then cascade objectives and metrics down and across the organization, creating linked and related—but not identical—scorecards for each critical area. These and five other tips for scorecarding success will move you in the right direction. Read More...
Dashboards and Scorecards: Linking Management Reporting to Execution
Source: Oracle Word processing software was introduced to improve employee performance, and has become an integral tool for every business. In much the same way, dashboards and scorecards will become the tools for improving business performance management and strategy execution. That’s why its essential for managers to gain an overview of dashboards and scorecards, including their benefits, strengths, and integration. Read More...
Addressing Strategy Management and the Balanced Scorecard
Source: Infor Organizations often see a significant gap between their strategic plans and their ability to execute them, and many try to implement scorecards to solve precisely this problem. Unfortunately, most organizations look solely at the warning lights (how close are expenses and revenue to budget) rather than focusing on where they want to go—and how they’re going to get there. Read More...

 
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