Retained IT Staff: On e Size Doesn’t Fit All Models

Retaining good IT staff for clients is no easy task. They face issues regarding competitive rates, contracts, benefits, liabilities, and more. So how do companies determine if they have the right model of retained staff? Or how much of a firm’s IT should be outsourced? What are the typical billing models used by service providers? Get help with these and other questions, addressed from the service provider’s perspective.

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Optimizing Bandwidth: Why Size Doesn’t Always Matter

Network managers have to balance the need for increased speed of response and the best possible end user performance, and the need to reduce costs.

Traffic on the network expands to fill the available bandwidth, resulting in degraded performance across the most congested links. Network managers have to be able to show that a link is experiencing congestion for a significant amount of time due to legitimate business usage before they can add additional capacity. But approaches such as peak... Read More

Application-Aware Network Performance Management for Dummies

Organizations depend on their networks and applications for the success of their business. Traditionally, networks and application performance were monitored separately, but they are increasingly interdependent. When a user experiences network difficulties, it doesn’t matter to the user where the problem lies—it matters only that he or she get the service expected.

Application-aware network performance management (AANPM) is a new, integrated approach to monitoring service. This e-book explores... Read More

Drive More Valuable Customer Experience With Proactive Engagement Across the Life Cycle

Businesses today are struggling with ways to create a personalized, transparent customer experience where all interaction channels work seamlessly together. It can be tricky to seize every revenue opportunity while delivering consistent service anywhere, anytime.

As competitive pressures mount, companies must meet the rising demands of their customers with fewer resources, limited budgets, and older technology that doesn’t really do it all in a do-it-all world. To differentiate your business,... Read More

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How TOC Distribution Increases Profits

In a supply chain managed according to the theory of constraints (TOC), it is clear that there are so many common improvements that virtually all companies will benefit. It doesn’t take long for TOC companies enjoying greater sales and lower expenses to gain not only market share, but market dominance. Find out how you can work these principles into your organization with the help of a TOC solution for distribution. Read More

9 Key E-mail Strategies for 2008

Many marketers are continuing to improve subscriber engagement levels in their e-mail campaigns. But sending more e-mail doesn’t necessarily drive more revenue in the long run. Sending more relevant e-mail does. Learn about nine key strategies for e-mail marketing success, including best practices for reactivation techniques, automatic message-based e-mail, and the all-important preference center for your subscribers. Read More

Optimizing Bandwidth: Why Size Doesn’t Always Matter

Network managers have to balance the need for increased speed of response and the best possible end user performance, and the need to reduce costs.

Traffic on the network expands to fill the available bandwidth, resulting in degraded performance across the most congested links. Network managers have to be able to show that a link is experiencing congestion for a significant amount of time due to legitimate business usage before they can add additional capacity. But approaches such as peak... Read More
 
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