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Retro-sourcing: A Safety Net for Outsourcing Engagements

Source: International Institute for Outsource Management
Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions.


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iCIMS
iCIMS is a leading provider of Software-as-a-Service (SaaS) business platforms for the mid-market. As an Inc. 500 honoree and 2009 Software Satisfaction Award winner, we are dedicated to solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS' Talent Platform is a web-based HR software platform for organizations of all sizes, in any industry, worldwide. As the second largest provider of talent acquisition solutions, iCIMS provides recruiters and HR professionals with the collaborative tools that enable them to attract, screen, hire and retain the best talent, helping them gain an edge over the competition. With over 800 clients worldwide including Continental Airlines, eHarmony, eSurance, Hershey's, Liz Claiborne, and Whole Foods, iCIMS' premier Talent Platform allows organizations to control their entire talent lifecycle through a single platform. Candidate management features include: Applicant Tracking, Reporting, Form Automation, Hourly & Salary Hiring, Multi-Lingual Online Career Centers, Screening, Searching, Sourcing, CRM, Compliance, Onboarding, and more. Employee management features include: Employee Data Management, Internal Job Transfers, Employee Referral Programs, PTO Notifications, Performance Management, Surveys, Competency Profiles, and more. iCIMS holds the belief that a product is only as strong as the service behind it and, as a result, is committed to the ongoing pursuit of 100% customer satisfaction. This dedication to customer support and satisfaction has helped iCIMS maintain a near-perfect 97% client retention rate since 2003. iCIMS' industry-leading customer support teams serve clients 24 hours a day, 5 days a week. From hosting and migration services to best practices and consulting engagements, iCIMS provides the value-added support that many competing solution providers simply cannot offer.   Read More...
Choosing the Right Call Center Outsourcing Partner: Canada Builds a Strong Case
Source: 24-7 INtouch As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call center—while taking quality, political climate, and cost into consideration—should look north of the border. Canada builds a solid case for any company’s outsourcing dollars. Read More...
Business Process Outsourcing (BPO)
Source: Technology Evaluation Centers Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More...


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