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Reverse Logistics for Service

Source: IFS
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.


Featured publications:

Understanding Reverse Logistics in Field Service Management
Source: IFS This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Service Differentiation: Your 3-Step Plan
Source: ViryaNet Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...


You may also be interested in these related documents:

Understanding Reverse Logistics in Field Service Management
Source: IFS This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Impact of Sales and Procurement on Reverse Logistics
Source: Wipro Technologies Even as manufacturers and retailers seek to control costs and drive efficiency across the supply chains, controlling the financial impact of unsaleable products remains a constant challenge. A study conducted by Wipro Technologies in collaboration with Food Marketing Institute (FMI) and Grocery Manufacturers Association (GMA) estimates that the potential cost impact of unsaleables is over $2 billion annually. This study identifies the multitude of challenges involved in unsaleables management and provides a comprehensive operational roadmap for tackling them. It also lays out specific strategies addressing shelf-life management, product rotation execution, product dating variances, consumer confusions, and demand chain management. Find out more. Download this study now. Read More...
Collaborative Logistics Technology: Filling the Competency Gap
Source: Cadre Technologies, Inc It’s not just operating talent and facilities that win business for logistics service providers. Every community of clients, customers, suppliers, and carriers must work together to fulfill perfect orders. However, few supply chain communities consist entirely of companies with top-notch supply chain applications. Learn how a software-as-a-service (SaaS) solution can help fill the gaps—and increase value to your clients. Read More...

 
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