Reverse Logistics for Service

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Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

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Understanding Reverse Logistics in Field Service Management

  • Source: IFS
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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

3 Tips for Integrating Field Service Management Software with ERP

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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

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Understanding Reverse Logistics in Field Service Management

  • Source: IFS
  • Written By:
  • Published:
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

Impact of Sales and Procurement on Reverse Logistics

Even as manufacturers and retailers seek to control costs and drive efficiency across the supply chains, controlling the financial impact of unsaleable products remains a constant challenge. A study conducted by Wipro Technologies in collaboration with Food Marketing Institute (FMI) and Grocery Manufacturers Association (GMA) estimates that the potential cost impact of unsaleables is over $2 billion annually. This study identifies the multitude of challenges involved in unsaleables management and... Read More

Case Study: Phoenix Logistics, Inc.

In previous years, Arizona (US)-based aerospace manufacturer Phoenix Logistics, Inc. managed its low-volume, batch-manufacturing process with non-integrated manual and paper-based systems. Find out how implementing a new software-as-a-service (SaaS) enterprise resource planning (ERP) solution helped the company overcome significant problems with ordering, regulatory compliance, and document management. Read More
 
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