Home
 > Research and Reports > White Papers > SAP Business Communications Management Rapid-deployme...

SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service

Source: SAP
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution.


Featured publications:

The Buyer's Guide to Financial Management Software: The 10 Essentials of an Effective Financials Solution
Source: NetSuite Managing your company's financials is the backbone of your business and is vital to the long-term health of your company. But without the right financials tools to support rapid growth, critical financial processes can become a huge productivity drag. This paper outlines the 10 essentials of a complete financial management system and how the right solution can help you keep up with the rapidly changing business world. Read More...
Self Service Business Intelligence
Source: Ziff Davis Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid It
Source: ViryaNet The benefits of mobile workforce management solutions are well documented. So are the costs and risks. The goal of this e-book is to help service organizations and the individuals charged with deploying mobile workforce management solutions to recognize the cost and risk drivers, formulate a deployment strategy, and understand the solution architecture requirements. Download the e-book. Read More...


You may also be interested in these related documents:

Understanding the Planning and Deployment Requirements of Today’s Software-as-a-service Solutions
Source: SAP Midsize businesses are learning the hard way that most enterprise software-as-a-service (SaaS) applications are not truly on-demand, but instead require consulting and specialized customer support services. Learn about the critical consulting and support services required to select, deploy, and fully utilize SaaS solutions to achieve your business objectives and safeguard your mission-critical applications and data. Read More...
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Source: SAP Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more. Read More...
Southern Pump & Tank Company (SPATCO)
Source: SAP Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent. Read More...

 
comments powered by Disqus



Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others

©2014 Technology Evaluation Centers Inc. All rights reserved.