SMBs Must Eliminate Information Silos to Improve the Customer Experience

  • Source: Yankee Group
  • Written By:
  • Published:
  • (Originally Published On:) )
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer experience.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Antidot Collaboration Services

Today, information is at the heart of your enterprise’s decision process. But the right information must be accessible to the right people at the right time for them to use it to take appropriate action. Read this brochure on Antidot Collaboration Services (ACS) and see how you can enrich, organize, and discover information in a flexible, intuitive, and cooperative way for the success of your business. Read More

You may also be interested in these related documents:

ERP in SMBs: Exploring Growth Strategies

Small to medium businesses (SMBs) are focusing on growth strategies and customer service—sometimes balancing between the two, but often focusing on one or the other. As companies grow, and improve performance, they are more likely to have invested in an enterprise resource planning (ERP) system. This Aberdeen report is a roadmap for SMBs seeking to grow and improved customer service through their ERP implementations. Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis

  • Source: SAP
  • Written By:
  • Published:
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change. Read More

CRM: A Business Imperative during the Economic Downturn

  • Source: Sage
  • Written By:
  • Published:
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how. Read More
 
comments powered by Disqus