Second Generation IP Telephony

As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and traceability.
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Future Tech: Where Will Telephony Be in Two Years?

Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more.
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Enterprise Phone Systems Comparison Guide

Internet protocol (IP) telephony is increasingly replacing traditional private branch exchange (PBX) technologies. But to replace their incumbent telephony systems, decision makers must look carefully at what’s available, what they’ve got, and what they need, before crafting a short list of candidates. This comparison guide from Focus Research is designed to help midsize and large enterprises do just that.
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How to Choose Between VoIP and Unified Communications

Both voice of IP (VoIP) and unified communications (UC) represent large leaps forward from legacy telephony. This white paper reviews five key considerations covering the full gamut of stakeholders to make an informed decision to deploy either VoIP or UC.
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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1

As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
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