Selecting Field Service Management Software

  • Source: IFS
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Today, most companies with teams of mobile field technicians are running some type of field service management software. They may have even extended that software to handheld devices used by their technicians in the field. In some cases, that service management software will automate part of the dispatcher’s role by using data on technicians and projects to generate a schedule for the day.

Read this white paper to look at the reasons your business ought to consider running a Dynamic Scheduling Engine (DSE).

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Understanding Reverse Logistics in Field Service Management

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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

3 Tips for Integrating Field Service Management Software with ERP

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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

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