Service Delivery Innovation: Creating Client Value and Enhancing Profitability

The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.
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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Boost Performance and Profitability with Better Planning and Mobile Reporting

  • Source: IBM
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In this webinar, you'll see how Ashurst, a top-tier legal service provider for private and public sector clients worldwide, was able to effectively manage organizational change and improve profitability using IBM Business Analytics.  Read More

Promises Kept: Creating Flexible Production Schedules Without Sacrificing On-Time Delivery

For manufacturers, production strategies focused on resource utilization, flexible scheduling, and the usage of supporting ERP data mean that promises will be kept, suppliers will be happy, and customer expectations will continue to be met. This paper gives best practices for unlocking the full power of ERP in confronting and overcoming unrealistic delivery dates, and demonstrates the benefits that can be realized from “sticking to your guns”, including efficiency, profitability, and success. Read More

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Road Map for Delivering BI Publisher Documents from Oracle EBS

Communication between companies is critical for smooth and effective commerce. Delays in information delivery may seriously affect a company’s profitability. But many companies don’t see that automating business communications can improve document delivery, and still rely on slow methods. Find out how you can improve the efficiency of your document delivery process by using common applications to simplify forms and more. Read More

Differentiation through Service Excellence

  • Source: SAP
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With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience. Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service

  • Source: SAP
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Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more. Read More
 
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