Service Excellence and Managed Print Services

Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.
  • Written By:
  • Published On:
  • (Originally Published On:) )
 
comments powered by Disqus


Featured publications:

Comparing the Total Cost of Ownership of Business Intelligence Solutions

For many companies, traditional business intelligence (BI) software is costly and resource-intensive. So are open source alternatives that require significant configuration and integration. In contrast, software-as-a-service (SaaS) solutions can reduce the cost of a BI deployment by providing automation and pre-integration. Compare total cost of ownership (TCO) for traditional, open source, and SaaS BI solutions.
  • Written By:
  • Published On:

Empowering Modern Finance: The CFO as Technology Evangelist

Modern finance is service-oriented and committed to operational excellence. Modern finance leverages analytical expertise to provide management with data-driven insight and forward-looking guidance. This report explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
  • Written By:
  • Published On:

Cliff Notes for the Resource Management MBA

Since human capital makes up the majority of costs for service providers, effective management of resources truly is the high water mark in the services industry. With a strategic focus on the right resource skills, training and availability, services organizations can improve project quality, timeliness, and cost-effectiveness while managing human capital and resource management more holistically. Download this white paper to learn more.
  • Written By:
  • Published On:

You may also be interested in these related documents:

Sustainability through Managed Print Services

This paper highlights the environmental impact of printing and discusses how a managed print service can support an organization's sustainability goals, while also lowering costs and driving business efficiency.
  • Written By:
  • Published On:

Managed Print Services: An SMB priority

Printers can place a huge administrative burden on small to medium businesses (SMBs), which diverts them from their core activities. The solution is to use a managed print service (MPS), combining hardware, service, and supplies into a service based on cost-per-page. This paper discusses the printing challenges faced by SMBs and how a simple and flexible MPS can help save time and money while improving staff productivity.
  • Written By:
  • Published On:

Improving IT Efficiency through Effective Print Management

The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.
  • Written By:
  • Published On: