Service Innovation Management for the Telecommunications Industry

  • Source: SAP
  • Written By:
  • Published:
  • (Originally Published On:) )
All too often, telecom companies try to innovate in scattershot ways that make it difficult to identify market opportunities. They dedicate valuable resources to developing services, only to see these services fail in the marketplace. That’s why telecom companies need to implement better approaches to innovation. Learn about effective processes for identifying, developing, and bringing innovative services to market.

Featured Software Research:

3 Tips for Integrating Field Service Management Software with ERP

  • Source: IFS
  • Written By:
  • Published:
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

Selecting ERP Software for the Mining Industry

  • Source: IFS
  • Written By:
  • Published:
Most ERP products have been designed from repetitive manufacturing, and thus lack the powerful asset management and project management functionality that mining companies require. But ERP is becoming a higher priority for these organizations. This white paper offers tips on selecting ERP software for the mining industry. Learn how you can you select ERP that can handle the entire mining project and asset lifecycle. Read More

You may also be interested in these related documents:

How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge

  • Source: IDC
  • Written By:
  • Published:
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization. Read More

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service

  • Source: SAP
  • Written By:
  • Published:
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more. Read More

6 Ways You Can Benefit from Telecom Expense Management

  • Source: AnchorPoint
  • Written By:
  • Published:
A national health insurance company’s spreadsheet-based telecom management process was leading to time and money wasted as staff tried to make up for lack of spend visibility. Further pressure to prepare the telecom function for upcoming merger activity pushed the company to find a technology that would effect immediate cost savings and long-term telecom expense management. Read more about the solution the company chose. Read More
 
comments powered by Disqus