Service Network Optimization: Achieving Success in Field Service

Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

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Field Service Management Software for Enterprise Companies

  • Source: IFS
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As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Simple Route Planning vs. Schedule Optimization

  • Source: IFS
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Field service organizations understand that efficient route planning is essential to being successful; smart routing is efficient and enables service technicians to become more productive. However, they may be overlooking the added benefits of schedule optimization as an intrinsic part of the solution. Learn how organizations can benefit from planning software to simplify scheduling, manage workflows, and improve the bottom line. Read More

Top 10 Reasons to Use Steelhead SaaS

Cloud services can be constrained by network latency and limited bandwidth when services and applications are delivered to users around the world, typically over the public Internet. SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of wide-area network (WAN) optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds.... Read More

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7 Ways Service Culture Can Drive Revenue

Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More

The Convergent Mediation Solution--Competitive Advantage Enabler

The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper. Read More

Simple Route Planning vs. Schedule Optimization

  • Source: IFS
  • Written By:
  • Published:
Field service organizations understand that efficient route planning is essential to being successful; smart routing is efficient and enables service technicians to become more productive. However, they may be overlooking the added benefits of schedule optimization as an intrinsic part of the solution. Learn how organizations can benefit from planning software to simplify scheduling, manage workflows, and improve the bottom line. Read More
 
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