Service: Reduce Cost While Maintaining Customer Satisfaction

  • Source: SAP
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Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

What Keeps You Up At Night? 7 Logistics Challenges, and How to Solve Them

Even in the best of economic times, those in the transportation industry face daily obstacles—such as unstable fuel costs, providing superior customer satisfaction, improving driver and resource productivity, and maintaining healthy business growth—that keep executives up at night. Let’s address the seven most important logistics challenges (and figure out how you can sleep peacefully)! Read More

Quality in Discrete Manufacturing: End-to-end Quality Ensures Satisfaction and Reduces Costs

Based on a survey of more than 200 respondents, this report explores how discrete manufacturers approach quality management. Specifically, it looks at how industry leaders take an enterprise-wide approach to quality management in order to ensure customer satisfaction while keeping costs to a minimum. Read More

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond

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On-time Product Delivery and Customer Satisfaction

  • Source: SAP
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Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing. Read More
 
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